General Terms and Conditions of TNM PRINT s.r.o.

These general terms and conditions (the “GTC”) govern the mutual rights and obligations of the contracting parties arising in connection with the conclusion of a contract between the Supplier and the Customer, as defined below, the subject of which is the Supplier's obligation to carry out work, provide a service or sell goods (the “Product”) to the Customer, and the Customer's obligation to provide the Supplier with the materials necessary for producing the Product and to pay the agreed remuneration for producing the Product (the “Contract”).

These GTC are valid from 1 September 2025. The Supplier is entitled to amend or supplement the content of the GTC. In the event of such a change, the relationship between the Supplier and the Customer is governed by the GTC in the wording effective on the date the Contract is concluded.

The provisions of the GTC form an integral part of the Contract. Differing arrangements in the Contract take precedence over the GTC.

All contractual relationships between the Supplier and the Customer are governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended.

Supplier: TNM PRINT s.r.o., Company ID: 25012746, with its registered office at Poděbrady, Jiráskova 1424/3, postal code 29001, registered in the Commercial Register kept by the Regional Court in Ústí nad Labem, section C, file 105133 (the “Supplier”), is the operator of a printing house focused on the production of books and commercial print.

Customer: a legal entity acting as an entrepreneur, or a natural person meeting the characteristics of an entrepreneur within the meaning of Section 420 of the Civil Code, who has concluded a Contract with the Supplier.

Potential customer: a legal entity acting as an entrepreneur, or a natural person meeting the characteristics of an entrepreneur within the meaning of Section 420 of the Civil Code, who is negotiating the conclusion of a Contract with the Supplier.

The Contract is concluded electronically by e-mail. Based on the Potential customer's prior inquiry, the Supplier sends to the e-mail address provided a proposal to conclude the Contract in the form of a written offer (the “Offer”).

The Supplier's Offer contains in particular:

The Potential customer confirms the Offer by stating “I order”, “I confirm”, “I agree”, or by another expression indicating unconditional acceptance of the Offer, or rejects the Offer. Acceptance or rejection is sent to the Supplier's e-mail address stated in the Offer. The Contract is concluded at the moment the Supplier sends the Potential customer a confirmation of acceptance of the order to their e-mail address.

The Offer may be accepted only by unconditional acceptance. Within the meaning of Section 1740(3) of the Civil Code, the Supplier and the Potential customer hereby exclude in advance acceptance of the Offer with reservations, additions or deviations. The Supplier may, however, expressly accept any changes to the Offer made by the Potential customer in writing afterwards, thereby concluding the Contract in the proposed wording.

The Customer is obliged to provide the Supplier with the materials for producing the Product in the quality, format, scope and time required by the Supplier so that the Supplier can fulfil its obligations under the Contract. The Supplier is entitled to refuse print materials that are illegible, defective, unclear or otherwise unprocessable.

If the Customer fails to fulfil this obligation, the Supplier will notify the Customer by telephone or e-mail. In such a case, the deadline for delivery of the Product is automatically extended by the period during which the Supplier could not produce the Product due to the Customer's delay.

Time of performance

The deadline for delivery of the Product is agreed in the Contract. The time of performance is agreed in favour of the Supplier (Section 1962(2) of the Civil Code), who may fulfil the obligation early. Deadlines are automatically extended by the period during which the Customer was in delay with payment of an advance (if agreed) or with providing cooperation (e.g. late submission of materials).

Place of delivery

The place of delivery is agreed in the Contract. Unless agreed otherwise, the place of delivery is the printing facility of TNM PRINT s.r.o. at Nové Město 14, 503 51 Chlumec nad Cidlinou. If dispatch by a carrier is agreed, the Product is handed over at the moment it is handed to the first carrier, and the Supplier is entitled to charge the transport costs. In the case of personal collection, the Product is delivered at the moment the Supplier allows the Customer to handle it.

The Customer confirms receipt of the Product on the delivery note or the carrier's transport document. Upon receipt, the Customer is obliged to inspect the Product and report any defects without undue delay. The Supplier is not liable for defects caused by transport; liability for loss and destruction of the Product passes to the Customer at the moment of handover to the carrier or the Customer.

Packaging

The method of packaging is agreed in the Contract. The Supplier is entitled to change it unilaterally if it proves unsuitable during production. If no method of packaging is agreed, the Supplier decides on it.

Remuneration and payment terms

The remuneration for the Product is agreed in the Contract. In justified cases it does not include transport, postage, insurance or other dispatch costs and does not include VAT or the archiving and backup of data media. Costs arising beyond the Product specified in the Contract (e.g. adjustments of materials, graphic designs, mock-ups, downtime of technological equipment) may be charged by the Supplier additionally.

Unless the handling of intermediate products (data media, data, CtP plates) is agreed in the Contract, these remain the property of the Supplier; their archiving is not the Supplier's obligation and they may be disposed of one month after handover of the Product.

The remuneration is invoiced after handover of the Product, with a due date of 14 days from the invoice date unless agreed otherwise. In the event of delayed payment, the Customer is obliged to pay default interest of 0.05 % of the amount owed for each day of delay. For a first order, or in the event of delay with payment of previous invoices, the Supplier is entitled to require payment in advance or in cash.

The Supplier is liable for defects the Product has at the time of its receipt by the Customer and for the Product conforming to the Contract. Defects mean in particular printing errors and defects in print quality or bookbinding. Defects do not include typographical errors in texts and errors that were approved or accepted by the orderer when approving the materials before production began.

The graphic processing of print materials may differ from the materials provided (e.g. typeface, line spacing) due to the technical parameters the materials must meet; such differences are not defects. Claims arising from defects are governed by Sections 2099 to 2112 and 2615 to 2618 of the Civil Code.

The Supplier is entitled to withdraw from the Contract if the Customer fails to provide the necessary cooperation even within an additional reasonable period, or breaches the obligation to pay the agreed remuneration duly and on time. Either party is entitled to withdraw if the other party is in liquidation or insolvency proceedings are pending against its assets.

Withdrawal must be in writing and takes effect on the day of delivery to the other party. It does not affect the right to payment of a contractual penalty, default interest or compensation for damage.

The Supplier processes the personal data of persons representing the Customer solely for the purpose of communicating with the Customer. This processing is necessary for the purposes of the Supplier's legitimate interests within the meaning of Article 6(1)(f) of Regulation (EU) 2016/679 (GDPR). Only identification data (first name and surname), e-mail address and telephone number are processed to the extent necessary to conclude the Contract, as well as records of communication relating to the Contract and the print materials provided by the Customer.

If the Contract was concluded with a Customer who is an entrepreneur (natural person), the legal basis for processing is Article 6(1)(b) of the GDPR, as the processing is necessary for the performance of the Contract.

The Customer acknowledges and agrees that, given that the Contract is concluded by means of distance communication, all notices, requests, invoices, terminations and withdrawals from the Contract and other written acts may be made by e-mail to the parties' e-mail addresses, without the need to provide the e-mails with an electronic signature.